Livewire Privacy Policy
Livewire is a secure online community developed and managed by
NFPOnline Pty Ltd ABN 86 123 826 013, trading as Livewire.org.au
(Livewire), for 10 to under 21 year olds living with a serious illness
, chronic condition or disability.
Livewire is committed to protecting the privacy of Livewire users.
Livewire respects and upholds users rights to privacy protection under
the Privacy Act 1988 (Cth) (Privacy Act), the National Privacy
Principles (NPPs) and other applicable State and Territory privacy
legislation, in regulating how it collects, uses, holds and discloses
information about them (Personal Information).
Collection of Personal Information and Imagery
All users must satisfy Livewire member criteria, and full Community
access members are required to satisfy the parental/guardian consent
procedures in order to register to access the site.
Personal details provided for registration and collected by Livewire
for identity authentication and website access level allocation include
full name, date of birth, address, e-mail, telephone number, gender,
hospital, interests, parental name and email address. Once registered,
users are able to create a profile and include personal information
such as health conditions and pictures which they may elect to make
public to other users. In including such information users expressly
consent to the collection of that information by Livewire, and its use
and disclosure in accordance with this Privacy Policy and the terms of
use of the Livewire site. The information in the user’s personal
profile may be edited/updated by the user through their personal
profile page.
Disclosure of Personal Information
When you use Livewire in the Community section you share information
with other users. This sharing of information is at your own risk, and
subject to the following rules:
- Surnames cannot be shared
- Personal Phone numbers cannot be shared
- Personal Email addresses cannot be shared
- Address cannot be shared
- Contact details and logins for other sites e.g facebook, myspace cannot be shared
- Links to other urls cannot shared
- School name and location cannot be shared
- Locations of other places regularly frequented (e.g after school clubs) cannot be shared
- Information that could be deemed harmful , offensive or inappropriate cannot be shared
Livewire will not disclose a user’s Personal Information to a
third party unless consent has been received or disclosure is otherwise
permitted by this Privacy Policy or the Privacy Act, including if
Livewire has any concern about a user’s safety. Tracking information
will be collected as young people use the Livewire site. This
information will be used to improve the site for market research
purposes but not used to identify individual persons unless required
for investigation or law enforcement purposes.
Livewire may monitor user generated content on the site including chat
transcripts, both public and private as well as instant messaging,
blogs and forums. Relevant information will be disclosed to parents or
the appropriate authorities if there is concern for a child’s safety or
security or as otherwise permitted by this Privacy Policy or the
Privacy Act.
Children (minors)
Livewire programs and activities are directed at children and young
people from 10 to under 21 year olds. In the Livewire registration
process Livewire collects Personal Information about a minor/minors,
parents or guardians. Livewire will obtain consent from membership
applicant’s parents or guardians before the commencement of membership
application processing. Such personal information is collected to
provide Livewire services and unless Livewire has prior parental or
guardian consent it will not be used or disclosed to third parties that
do not work with or for Livewire. Livewire members can update their
personal information online anytime.
If at any time a parent or guardian withdraws the consent for Livewire
to use or disclose Personal Information collected about his or her
child, Livewire will take all reasonable steps to cancel the Livewire
membership and delete such Personal Information from its systems and
records.
Livewire will not disclose personal information provided via the
Livewire online community to any external parties except the suppliers
of outsourced services provided to Livewire under current commercial
contracts, or as otherwise permitted by this Privacy Policy or the
Privacy Act. If for some reason other exception needs to be made,
Livewire will always seek written permission from the minor and/or
parents before disclosing the information.
Security of Personal Information
Livewire will take all reasonable precautions to ensure that the
Personal Information it collects, or uses is protected from loss,
misuse, unauthorised access, modification or disclosure. Livewire will
make all reasonable efforts to ensure that Personal Information is
stored securely, and that only authorised persons have access to the
information. User generated content will be kept on the Livewire server
for a period of one year only unless otherwise required or authorised
by law.
In certain areas, Livewire uses industry-standard SSL-encryption to protect data transmissions.
Changing or Removing Information
Access and control over a majority of personal information on Livewire
is readily available through the members profile area. Members may
modify or delete any of their profile information at any time by
logging into their account. Information will be updated immediately.
Members who wish to deactivate their Livewire membership may do so on
the My Profile area. Removed information may persist in backup copies
for a reasonable period of time but will not be available through the
Livewire website.
Where you make use of the communication features of Livewire to share
information with other members, such as communicating in a forum, you
generally cannot remove such content.
Access to Livewire
Parents will be asked for permission before young people, aged 10-17,
can join Livewire and share personal information on the site. Young
people aged 18 and over will be asked to provide written proof of
identity before joining Livewire. Reliable third parties nominated by a
member or their parents and deemed acceptable by Livewire will be
contacted to confirm the identity of all potential members and their
parents.
Member user name and password are used on Livewire to protect privacy
and security. It is the Livewire member’s responsibility to make sure
that the user name and password are not disclosed to another person.
External Website Links
If any links are used that are offered through the Livewire website
then the policies of the organisation operating that linked site will
apply to any information the member provides once they have entered
that link. Livewire is not responsible for the privacy or security of
any such information.
Use of Personal Information and Cookies
Any personal information and any information generated through use of
Cookies will be used in accordance with this Privacy Statement for the
purpose for which it was collected as well as any other purpose related
to Livewire and Livewire’s normal business operations, and also:
- Other purposes connected with the operation, administration, improvement and development of Livewire;
- Where Livewire suspects that fraudulent or other unlawful activity has been engaged in;
- Where
use is necessary to lessen or prevent a serious or imminent threat to
life, health or safety or such a threat to public health or safety;
- Where such use is otherwise authorised by or under any law;
- Use
of a user’s email address in order to alert a user to a change of
status in their Livewire membership and any changes or alterations in
Livewire service that affect the user; and
- as permitted by the Privacy Act
Livewire shares the information it gathers, in de-personalised aggregate form, with sponsors and other partners.
Policy Changes
Any changes made to the Livewire Privacy Policy will be updated and
available on this site. Livewire endeavours to keep users informed of
the information it collects through Livewire and how that information
is used via the details on this privacy policy page.
Contact Details
Livewire’s priority is to protect the privacy of all Livewire users.
For any questions about this privacy policy, Livewire procedures or
online privacy issues or to request access to your Personal Information
please contact the Livewire Privacy Officer:
E-mail:
privacy@livewire.org.au
Postal address: Privacy Officer
Livewire
ABN 86 123 826 013
PO Box 101, St Leonards NSW 1590